Learning Lei Feng at the grass-roots level: Love, dedication, interpretation, screw spirit

March 8th. From the beginning of February, a nation-wide study of Lei Feng activities began rapidly throughout China. What is the spirit of Lei Feng, and it is still useful to learn Lei Feng. These issues have been re-discussed in this multi-value era. In the ordinary corner of society, there are quite a few obscure people who earnestly stick to their duties and interpret the "screw spirit" of professionalism and dedication at the grass-roots level.

A "small society" concentrated by a stranger

Although half a month has passed since the end of the Spring Festival season, it is still difficult to find an empty waiting seat in the waiting room at Beijing West Railway Station. The bustling crowd and the station's broadcast formed the unique noise of the waiting room.

"Where is 1503?", "Can my bag be stored in you?", "My mother has poor legs, can you provide a wheelchair?" On the morning of March 6, the 53-year-old Beijing West Railway Station 036 Waiting room attendant Wang Fenglian, just took over from the class and was surrounded by several passengers to enquire, and this work scene has been with Wang Fenglian for 13 years.

“036” was originally the badge number of a warm and meticulous serviceman at the Beijing Railway Station Railway Substation. In order to carry forward her spirit, the “036 waiting room” was established on July 15, 1999 in Beijing West Railway Station. Such as key passengers to provide convenient services, Wang Fenglian is a group of early access to "036 jobs" West Station staff.

After registering a traveler who borrowed a wheelchair, a young blind person caught the attention of Wang Fenglian. The young blind man called Feng Ning, who worked in a massage parlour in Beijing and was preparing to return to his hometown in Hebei on 10:19 T5675 trains. Wang Fenglian wrote down Feng Ning’s trips and time, and led him to the key personnel who relied on the ticket gate. Waiting area "sit down.

“Here we will have on-duty personnel to send him to the car and then contact the captain and take care of him along the way. Such disabled passengers do not know that we will provide such services, so I only They were able to find them in the crowd.” In the intercom, a walkie-talkie hung on the chest of Wang Fenglian, another passenger who needed a wheelchair.

In just half an hour, Wang Fenglian hired wheelchairs for three disabled passengers, pushed them to reach the platform through the “green channel,” and settled them with the conductors. At 10:30 in the morning, after Wang Fenglian took over two and a half hours today, her "special traveler registration book" has already recorded more than 20 people's information.

"Everything in my eyes is in my hands, I think about the book." Wang Fenglian said that because the passengers who are registered on the book are inconvenient for mobility and need to be sent to the car, their working status has to be "useless." "And this work she has done for 13 years.

“Our job is to help travelers. It is not easy for everyone to go out.” Wang Fenglian said that she is completing her own job and does not think that what she does is worth promoting. In one morning work time, Wang Fenglian helped the passengers to bring their luggage, to the elderly to find a wheelchair, and to walk the walkie-talkie to guide their colleagues to send disabled passengers.

Wang Fenglian said that because of the gathering of people from all over the country, the waiting room is a “small society”. If strangers can help each other, everyone can be convenient.

16 years, say thousands of "Hello" every day

Unlike Wang Fenglian, who runs on both the platform and the waiting hall, as a conductor, Yin Shuxia needs more than a dozen hours to sit in front of the ticket window every day. Only half an hour of lunch time can stand up and move. During the Spring Festival, her ticket sellers were required to buy tickets for 24 hours at a time, and the hard work sometimes resulted in exchanged complaints from passengers.

"Where are you, where are you?" "Which day should I take, hard seat or sleeper?" "Please check your ticket and change." These words, Yin Shuxia faced the window passengers every day and repeated thousands of times. Since the opening of the Beijing West Railway Station in 1996, Yin Shuxia has been doing ticket sales here. In the past 16 years, she has received thousands of ticket-purchasing customers each day, and she has handed in a transcript of “zero complaints and zero business errors”.

"No matter how long you work continuously, every passenger walks in front of the window and Master Yin will say 'Hello'. For so many years, she sold more than 1,000 tickets a day on average. She may say thousands of times a day.' Hello, 'A colleague said that Yin Shuxia's admiration for business results is due to her good service attitude.

On the morning of March 6th, an old man who shouldered two sacks every year asked the ticket to Sichuan before the ticket window. Because the old man's speech was unclear and the dialect was heavy, he did not express his meaning to Yin Shuxia clearly. The people who bought the tickets began to blame the elderly for sharpening.

"Don't worry, you slow down, time, place to figure out?" Yin Shuxia side with the elderly to verify the ticket information, while persuading customers to line up behind to be considerate of the elderly. After looking for change in the elderly, Yin Shuxia told the elderly to put the tickets and money in order. “You must pay attention to the time and number of trips on the tickets, and don’t miss the car.” Yin Shuxia, who sells a ticket for an average of ten seconds, Treat these "special" travelers with patience.

"I'm an angry person in my life. Passengers can't buy tickets. I'm even more anxious than them. The full rating may give them more check-ups. Especially during the Spring Festival, everyone is lining up here to buy tickets overnight. Let's be more than happy. Inclusion, mostly for passengers."

Yin Shuxia frankly stated that at the peak of passenger flow, because of the long queue time at the ticket window, passengers and others are anxious, and ticket sellers will often become their “throwing bag”, but it seems to Yin Shuxia who has spent 16 years at this position. These grievances and frustrations are normal, and they can all be understood after the fact.

At the peak of passenger flow, in order to avoid waiting for passengers, Yin Shuxia still drinks as little water as possible. Every time she goes to the toilet, she has to run and run. Because she needs to communicate with people from all over the country every day, Yin Shuxia tries to learn various local dialects. Good work efficiency.

In the Beijing West Railway Station, which receives hundreds of thousands of passengers every day, ordinary railway employees like Wang Fenglian and Yin Shuxia use their responsibilities and steadfastness for more than ten years to ensure the normal operation of this huge transport hub.

As a Beijing model of labor, Yin Shuxia has his own understanding of the term “labour model”. “Labor model is the first thing to do in labor.” For Xue Leifeng, who is now widely discussed in society, Yin Shuxia said that a ticket seller who sat in his own position to study at Lei Feng was to love and respect his job and do his job well.

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