You have the technology, I have a "local" cooperation, no problem after sales With all new engine companies, the recently launched Mais Fu engine has not started to establish its own service center, but it does not affect the after-sale system of Maisford Engine. This is due to the close cooperation with JAC. As a joint venture company, Jianghuai Navistar will authorize its after-sales service to the JAC service station. JAC service stations cover 23 provinces, 5 autonomous regions and 4 municipalities directly under the Central Government in addition to Hong Kong, Macau and Taiwan. The distribution is wide, and the denseness of density is sufficient to meet the maintenance needs of all users. It can be said that there are Meis in the JAC area. Aftermarket sale. Maisford's relying on Jianghuai's outlet base has significantly reduced the time for laying and expanding service outlets, enabling Maisfor's products to quickly provide comprehensive after-sales services in the early stage of the market. Stable two-step after-sales worry-free In the initial period of the after-sales cooperation, Navistar encountered a bottleneck, that is, the repair technology of the JAC service station maintained by Maisford cannot quickly reach a mature level. In order to solve this problem, JAC Navistar has adopted the clever use of Two-step plan. The first step is mainly the training of the service station as the first stage, supplemented by one-on-one babysitter tracking service. Maisford trained and evaluated the maintenance technicians of the JAC service station to ensure that each technician understands the latest technology. As the service station is the first stage of technical training, the degree of learning and mastery of the service station and maintenance experience are not sufficient. Combining with the newly-listed engine, the number of Maerso users has not reached the order of magnitude. Starda requires service managers in each area to assist their users with one-on-one nanny tracking services. What is nanny-type service? This is a special service method developed by Mai Sifu for the first stage. Through high-frequency telephone interviews, we can get a timely understanding of each user's engine operation, and then record the user's engine through the database. The use situation is analyzed by professionals. If any problems are found in the engine, the user will be notified immediately for testing and maintenance. The first time to check, to solve the problem when the smallest, greatly reducing the damage caused by engine failure on the vehicle, through this way Maisfu made up for the lack of service station technology and experience. In the second step, the number of Maisford users increased and service station maintenance technology entered the mature stage. As time goes by, the further growth of Maisford users, service station training entered the second stage, then one-on-one service is difficult to take into account all users, Maisford's after-sales service into the second step. After a long period of training and maintenance experience, the service station can perform maintenance services completely independently. At this time, the number of Maisford users has increased and the service stations can meet the maintenance needs of many users. One-on-one babysitter service will be retained as a specialty service, and as the market and user needs change, JAC Navistar will also adjust and improve its after-sales service at any time. Through these two steps, Jianghuai Navistar can solve its own after-sales problems at different stages. Relying on such a smart after-sales model, users who are concerned about the after-sales system of JAC Navistar should feel relieved.
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JAC Service Station
As we all know, the first choice of cars to see power, most of the card friends to buy cars first aim at the heart of the vehicle - the engine, full of power, good fuel economy, perfect after-sales service, guarantee the use of worry-free. It can be seen that high-quality after-sales service is to attract the terminal's soft power. When it comes to after-sales service, we must mention the Jianghuai Navistar Marsfort engine. Although it was listed at the end of last year, North American technology quality still attracted many consumers, this source After the after-sales service between Jianghuai and Jianghuai Navistar , how does the "model partner" cooperate? The China Truck Network reporter will take you to find out.