How long is the road for China's automobile rights protection?

According to the report of the China Automotive Society Development Report 2012-2013 published by the Chinese Academy of Social Sciences, by the first quarter of this year, the number of private cars in China will reach 100 million, and the number of cars owned by every 100 households will reach or close to 60 in 10 years. Over the past few years, our country has continuously won the championship of global new car sales, and it is expected to exceed 20 million vehicles this year.

With the continuous increase in car sales, the quality of cars has become more and more important to consumers. Due to the quality and service problems of some car companies and distributors, it also brought about continuous heating up of disputes in the automobile consumption field. Data show that last year, the National Association for Consumers Association handled 7,755 complaints concerning household cars, of which 19.3% involved contract issues. It was the most concentrated commodity area following housing complaints; the proportion of complaints concerning after-sales service for family cars accounted for 17.7%. It is also higher than the average level of other goods and services. “The problem of vehicle quality is not a small issue. It is related to the safety of the owner. Actually, as complex as a car, so many parts and components are constructed, it is inevitable that there will be some deficiencies. Which brand did not produce problems? However, how to deal with problems and protect rights has become Our owners are the most troubled," said Mr. Chen, the owner of the media.

Actually, it is not just the problem of the public DSG's fault gearboxes and JAC's Tongyue's steel plate corrosion problems, including all the automotive problems that all Chinese car consumers have encountered. Although there are different faults in different car owners, there is one What is common is that the road for rights protection for Chinese car owners is very difficult.

There is a China Automobile Industry Association that maintains the rights and interests of auto industry companies in China. There is a China Auto Circulation Association that maintains auto dealerships, but there is not a Chinese Auto Consumer Association that specifically protects auto consumers. At present, the protection system for Chinese auto consumers is still lagging behind. Although the new auto recall regulations have been implemented, the future “car three pack policy” will start after October 1, but the auto consumption problem is still very prominent.

Then, how to protect the rights of consumers and improve the rights protection environment for automobile consumption?

In this regard, Zhang Zhiyong, a senior expert in the automotive industry, pointed out that consumers must first be responsible for themselves. Second, protecting the rights and interests of consumers cannot rely on sport-based activities to solve problems. Ultimately, they must rely on the severe punishments of laws and regulations to provide final protection.

Some reports also pointed out that on the one hand, government decision-making departments need to introduce and implement relevant laws and regulations as soon as possible, so that laws and regulations can be followed, and at the same time there is a law to be followed on the basis that there is a law that must be adhered to; on the other hand, consumers must We must use legal means to exercise rights in a reasonable and lawful manner, and do not condone or give up on the quality of products.