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As the only ship trading service institution in southern Anhui Province, since its official operation on March 31 this year, Xiamen Ship Trading Service Center has made full use of information technology to provide shipowners with a ship transaction assurance service. Station-based information service, built a golden bridge of communication.
Be the first to set up a call center "Hello, here is the 968610 call center, what services can I provide for you?" This is a highlight of the one-stop information service provided by Xiamen Ship Trading Service Center. It is reported that the shipowner can make an appointment for relevant procedures by dialing the 968610 unified call center service hotline. It can also check the use of docks and yards in Xiamen Port Area, the ship source, source information, ship sales, purchase information, Ship supporting services provide ship owners with 24-hour business consulting, troubleshooting and complaints advice, and can record and track shipowner service needs, and promptly feedback relevant departments to resolve.
Shipowners can call the 968610 customer service line to enjoy a unique closed-loop service from work order generation, transfer, processing, completion, feedback to approval. Since the opening of 968610, it has received hundreds of calls from ship owners, and it has received an average of 10 shipowners' consultations every day. Many shipowners believe that the platform is stable, easy to operate, welcoming, and timely. The service is satisfactory.
The establishment of the 968610 call center is an innovative step in the service field of the ship trading service organization. This service is the first in the nationwide ship trading service organization, and is the core service of the Xiamen Ship Trading Service Center to carefully build the ship trading platform. It is reported that through the construction of the information platform of the Xiamen Strait Shipping Service Center, the ship trading platform relies on the innovative service centered on the “call centerâ€. Based on the design principle of high starting point, standardization and specialization, the ship transaction, ship evaluation, Through the whole process of broker management, financial settlement, ship financing and other transaction operations, through the use of modern technical means, using standardized, standardized and scientific information processing methods to achieve control and overall management of transactions, to achieve standardized business management, information transparency Rapid response to customer service and strive to create an efficient, fair and standardized market environment, and reduce the overall cost for both parties while improving service quality.
The relevant person in charge of Xiamen Ship Trading Service Center said that all shipping companies and shipowners can learn about the latest developments in the ship trading industry, shipbuilding and manufacturing, port and shipping information on the ship trading website, and implement the member management on the ship trading platform. In order to ensure the truthfulness and effectiveness of the published information, the Xiamen Ship Trading Service Center will implement the membership system. The formal members can issue ship transfer and purchase information through the ship trading platform, and at the same time obtain the value-added services provided by the ship trading platform. In order to ensure the authenticity and effectiveness of the listed ship information, the trading platform requires members to upload valid certificates such as the certificate of the listed ship when submitting the application. The ship trading service center will provide the ship evaluation according to the needs of the customer, organize the professionals to watch the ship on site, and provide on-site service. .
Build a two-way information communication platform
The establishment of the 968610 call center has established a two-way information communication platform and information sharing platform for ship-to-supply both parties. This is a breakthrough in the one-way publishing mode of websites, magazines, chat groups, etc.
The shipowner issues demand information through 968610, and the call center staff enters the information into the system. If there is any intentional information, the system will automatically match and timely feedback to the shipowner. Through the 968610 call center, the call resolution rate will reach 95%. At the same time, the shipowner can also send the intention of the listed ship through the intention release button provided by the ship trading platform of the Xiamen Ship Trading Service Center. After the approval information is passed by the Xiamen Ship Trading Service Center, the interested buyers and sellers can pass The mail, SMS and other methods provided by the ship trading service center platform interact to ensure that the shipowner receives real and effective supply and demand information at the first time.
As of August this year, the cumulative transaction volume of the ship has exceeded 200 million yuan. In the next step, the 968610 call center service platform will further develop call center business needs in the areas of ship financing, ship insurance, ship assessment, ship parts e-commerce, etc., providing ship owners with a complete set of ship information service chain to create a modern ship transaction. Information service platform.